Return & Exchange Policy

Last Updated: June 2026

All purchases at Puff n' Go are made in-store and subject to the following policy. Please review the terms below before leaving the store, as most products are final sale.

⚠ All sales are final. We do not offer refunds under any circumstances. Exchanges are available only under the specific conditions outlined below.

Exchange Conditions by Category

💨 Disposable Vapes

Exchanges accepted within 24 hours of purchase for manufacturer defects only. You must present your original receipt and the device must be in its original packaging. We strongly recommend testing your disposable device in-store before leaving to confirm it works properly. Devices that have been used, modified, or damaged after purchase are not eligible.

⚙️ Electronic Devices (Mods, Pods, Hardware)

Exchanges accepted within 30 days of purchase for manufacturer defects. Original receipt required. Device must be in original packaging with all included accessories. Does not apply to coils, pods, or consumable components.

💎 Glassware

All glassware sales are final with no exceptions. Please inspect all glass pieces thoroughly before leaving the store. We will not accept exchanges or returns on glassware once you have left the premises, regardless of condition.

🚬 Tobacco & Cigars

All tobacco and cigar sales are final. No exchanges or returns accepted.

🌱 Supplements & Extracts

All supplement and extract sales are final. No exchanges or returns accepted.

📦 All Other Products

All other product sales are final. No exchanges or returns accepted unless a specific exception is granted at management's discretion.

General Requirements

Original receipt required for all exchange requests — no exceptions.
Valid, physical, government-issued photo ID required for all transactions.
Products must be in original, unaltered condition with original packaging.
Exchanges are for the same or comparable item only — no cash back.
Puff n' Go is not responsible for damage resulting from misuse, improper handling, unauthorized modifications, or failure to follow manufacturer instructions. Such cases are not eligible for exchange.
Management reserves the right to refuse any exchange at their discretion.

Questions?

Visit us in-store or call (269) 999-PUFF.